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Best Customer Success Software

Customer success software refers to a category of software tools that help businesses manage their interactions with customers and ensure their customers are achieving their desired outcomes. These tools typically include features such as customer relationship management (CRM), customer engagement, and analytics, as well as automation and communication capabilities to help businesses provide a more personalized and effective customer experience.

1. HubSpot Service Hub

Service Hub is easy to use and connected to HubSpot’s full CRM platform to help you deliver authentic service and put customers first.

2. ChurnZero

The ChurnZero platform puts Customer Success at the center of everything you do.
Your platform and partner for Customer Success.

3. Gainsight

Your New Business Plan:
Durable Growth.
Higher net revenue retention.
Greater product adoption.See Gainsight in Action!

4. Totango

Totango is the industry’s only Composable Customer Success platform, flexible and scalable to meet your business needs so you can drive customer retention, renewal, and expansion.

5. Catalyst

Catalyst is a global nonprofit supported by many of the world’s most powerful CEOs and leading companies to help build workplaces that work for women

6. Planhat

RubrikSoftcatRedisEpidemic SoundMentimeteruses Planhat to manage their customers
Collaborate internally and externally with your customers
Automate any task or workflow
Tell stories with your data

7. Vitally

A New Era For Customer Success Productivity
The first platform designed specifically for today’s Customer Success team. Operate with unparalleled efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.

8. ClientSuccess

The easiest to use, fastest to implement software. Drive your customer success now.

9. Custify

Reduce Churn. Retain Customers. Grow Revenue.
Customer Success Software for SaaS
Proactively manage your customers
in real-time

10. Accelo

A system to boost productivity and profitability across your service business.
Plan Projects. Track Results. Deliver Client Work.
Streamline your business with Accelo and get back to the work you love.

11. inSided Online Community Platform

Build Community.
Grow efficiency.
Beat uncertainty.
Get on the path to durable, community-led growth
Have a brief look at our platform


All your data, one platform.
See what your teams can accomplish with data-driven insights and actions

13. ProfitWell

Drive subscription revenue while you sleep.
Revenue automation products that automatically reduce cancellations, optimize pricing, and give you accurate, free revenue reporting.

14. EverAfter

Craft customer-led journeys through personalized hubs
Record-breaking time-to-value with a one-of -a-kind customer onboarding hub.

15. Strikedeck

The #1 Enterprise Experience Platform
For mission-critical insights and action.
The best brands in the world use Medallia.

16. CustomerSuccessBox

Get to 130% MRR retention with Customer Success Software
AI powered Customer Success Software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS.

17. Userlane

Make software simple
Identify and remove digital adoption barriers across all applications with Userlane. The result? Higher productivity, less support effort and happier users.

18. Staircase AI

Turn Every Team Member Into a Revenue Leader.
Leverage AI-powered Customer Analytics and Intelligence to predict churn, spot new opportunities, and generate higher NRR.

19. BlueSnap Accounts Receivable Automation

Boost Your Business with Accounts Receivable Automation
Today’s AR processes are time- and resource-intensive and result in late payments and poor cash flow.

20. Churn360

The Ultimate Platform to Retain & Expand Customers
AI-Powered customer success platform that helps B2B SaaS companies turn data into actionable insights to reduce churn.

21. Freshdesk Customer Success

Ignite your customer’s journey to delight
Help customers reach goals faster, prevent churn, and strengthen your value

22. CustomerGauge

The Account Experience software automatically captures and distributes feedback from your accounts including non-survey data to front-line managers in real time to help them reduce churn, drive up-sells and close new business with promoter-based referrals.

23. SmartKarrot CS

We help you retain and grow your customers.
SmartKarrot is an intelligent growth platform for your Customer Success and Account Management teams.

24. Arrows

“We didn’t realize our lives could be easier.”
Arrows collaborative onboarding plans reduce the back-and-forth with your customers, while driving more engagement. They connect directly to HubSpot, for teams who care about efficiency.

25. Thought Industries

Powering the Business of Learning
The only enterprise learning platform purpose-built for customer, partner, and professional training.

26. Gemseek

End-to-end customer experience insights and analytics to boost the impact on your business
Get bigger, better and faster results from your investments in improved customer experience.

27. Kapta

Elevate Your Account Management Team
Transform client relationships. Prioritize customer retention. Accelerate revenue growth.

28. Startdeliver

The Purpose-built Platform for Customer Success
Lower churn, more satisfied customers and faster growth comes from doing the right things first. The things that have real impact for your customers.

29. UserIQ

See How Ingrid Got Whip-Smart with UserIQ
How can this tool spur higher customer retention and more renewals? For starters, it helps you quickly identify at-risk accounts and prioritize who to reach out to.

30. FinancialForce PSA

See your projects and people
in full color
Gain unprecedented visibility into your business across sales, services, and finance with Professional Services Automation software

31. OnRamp

New roles require new skills
Onramp helps top companies and their employees prepare for the future of work.
Candidates and companies love working with Onramp.

32. Magentrix Customer Portals

Increase engagement, deliver better customer service, reduce costs and increase revenue
Fully brand-able and configurable to meet customer portal needs. Build a web portal for customers to access or update information stored in Salesforce. 

33. Chekkit

Supercharge your local business.
Communicate with customers, collect new reviews, close deals, get paid – all over text.

34. Terminus ABM Platform

Predictable pipeline. Real revenue.
No BS.
We’ve got the cheat code you’ve been looking for. Spoiler: it’s not a crystal ball or black box. It’s a real, practical plan to smash your pipeline goals.

35. Smartsupp

Drive your online sales through conversations
Smartsupp combines live chat, chatbots, and video recordings to help save you time and effectively convert visitors into loyal customers.

36. Zoho SalesIQ

Discover the future of customer engagement
Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle

37. Kustomer

Grow With the Top-Rated CRM for Customer Service
Deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations. All with Kustomer, now part of Meta.

38. Crisp

Give your customer experience a human touch
The all-in-one business messaging platform that gathers teams, conversations, data and knowledge, around one place.

39. Gist

A better customer experience across support, marketing, and sales
Finally, a CRM platform that connects with customers through personalised conversations to build trust and grow revenue.

40. Glia

Glia creates digital-first moments that transform how financial institutions connect with their customers using Messaging, Video, Voice, CoBrowsing, and AI.

41. Richpanel

Easily automate customer support on your site
Create a self-service portal on your site. Allow the repetitive questions to be resolved immediately in real time 24×7.

42. Five9

Five9 is a leading CCaaS platform that empowers your agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business

43. Helpshift

Ridding the world of bad customer service.
Helpshift is a consumer-first digital support platform. Delight your customers with a modern support experience that yields ROI, faster resolution times, and higher CSAT.

44. Swell

Powerful OmnichannelSubscriptionB2B + B2COmnichannelMarketplace
Build, sell, and grow on an ecommerce platform that matches your ambitions. Swell’s API-first architecture is designed to power unique business models and shopping experiences.

45. Olark

Customers want to talk to you. Make it easy
Listen. Learn. Improve.
Olark’s live chat software and customer data tools help you learn from every online interaction.

46. Haptik

Scale your Revenue by deploying Haptik’s Conversational Commerce suite for your Business. Trusted by 350+ Enterprises Used by 6 Fortune 500 Companies.

47. ServiceNow Customer Service Management

Customer Service Management (CSM)
Automate requests, proactively address issues, and deliver effortless experiences. For customers and agents.  Transform ops and empower employees to act quickly on customer needs. Solve issues by connecting the entire organization.

48. GetResponse

Marketing beyond email
An affordable, easy platform to send emails, grow your list, and automate communication.

49. Rocket.Chat

Let every conversation flow –
without compromise
Secure and compliant collaboration platform.
Own your data, customize anything, integrate everything.

50. 3CX

Get 3CX – Absolutely Free!
Link up your team and customersbullet iconPhone Systembullet iconLive Chatbullet iconVideo Conferencing
Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

Best Customer Success Softwares:

What is Customer Success Software: