Enterprise search software facilitates the organized retrieval of stored data, whether that be data internal to an organization or externally facing sources like applications and websites. These solutions clean and structure data, enabling users to securely enter and find data across various data sources, including databases, documents, applications, websites, and intranets. Users across multiple roles and teams can benefit from using enterprise search software since the retrieval of data from a mix of databases and shared sources are key to accomplishing many tasks within a business setting.
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Algolia is an API platform for dynamic experiences that helps businesses maximize the speed of search and discovery while solving the pain of relevance tuning through AI. Accessing the right content or product on websites and apps has never been faster or more intuitive. Algolia Search is a powerful, fully hosted API that delivers content to users in milliseconds. Developers can customize the relevance of their user experience and get insights into how users interact with it. Algolia Recommend is a robust API that allows you to build unique product recommendations into any digital e-commerce experience.
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What is Enterprise Search Software?
Enterprise search software enables the organized retrieval of stored data within an organization so users can securely enter and find data across enterprise databases, intranets, websites, and more. This software helps clean and structure data to make it easier to find by distributing information across a variety of repositories. Search software, therefore, helps unlock the power of data, as it is only useful if it can be found. By tagging, filing, sharing, and retrieving information regardless of size and media type, enterprise search software creates a secure and powerful search function. This type of software usually integrates with business intelligence platforms and master data management (MDM) software which are used to clean and structure data as discussed above.
Key Benefits of Enterprise Search Software
- Helps users easily find data, regardless of file type
- Equips users with an overview of data, enabling them to make smarter, data-driven business decisions
Why Use Enterprise Search Software?
Businesses produce vast amounts of data, much of which can be leveraged by both their employees and customers. However, this data is frequently siloed in various databases, applications, and intranets. Before users make meaningful decisions regarding their data, they must be able to find that data. Enterprise search software is an obvious solution for this pernicious problem, helping users find data in an organized, systematic way.
Enhance productivity — Not being able to find data slows users down. Enterprise search software enhances productivity, allowing users to quickly find what they are looking for via a seamless interface.
Cut costs — Building out a robust search function may be a costly endeavor and could take a significant amount of time. While search software might require additional development work, in the long run, it helps businesses save money and develop insights.
Unlock insights — Users gain actionable information by leveraging the offerings of search software. Enterprise search software allows users to seamlessly browse a company’s assets and make informed decisions based on retrievable information.
Who Uses Enterprise Search Software?
In data-driven businesses, every employee benefits from search software. Typically, developers need to craft a comprehensive search solution and tailor it to specific business outcomes, but once the search platform is functional, it can be used to easily find various tools or data. A wide range of users can benefit from enterprise search software.
Software developers — Developers that want to create the next generation of products and services can use search software to build search capabilities into their applications. This additional functionality would allow users to discover data from a host of sources, helping them make data-driven decisions.
Marketers — Search solutions give a comprehensive view of marketing-related data and documents. As a result, marketers can work smarter and get visibility into the data produced by the various systems they use.
Human resources — Businesses produce and ingest a vast amount of personal data (e.g., sick leave, employee performance, and organizational charts). To properly understand it and bring all this disparate data together in one place, employee success or human resources teams can turn to search. This would allow them to get a robust understanding of their company and their employees.
Healthcare professionals — As the healthcare industry becomes more digital and search gains traction, it will be easier for doctors to quickly access critical information to support quick, accurate clinical decision-making.
Kinds of Enterprise Search Software
Search software can be broken down into two broad groups: internal (or enterprise) and external search.
Enterprise search — Internal search is conducted within an organization (typically solely with company-specific, company-owned data) to help employees find data quickly and efficiently. This can involve the querying of documents, intranets, databases, applications, and more.
External search — External search allows businesses to securely expose select data and information sources (including product catalogs, videos, and marketing content) to external sources, such as mobile applications and websites.
Enterprise Search Software Features
Search software offers a wide range of features, including fuzzy search and filtering. These features help end users find what they want, no matter what search queries they use. The following features are found in most enterprise search software.
Integration-friendly — When search capabilities are integrated into a business application, users can quickly access data from different systems in a variety of formats.
Fuzzy search — With fuzzy search, users do not need to worry about searching with an exact keyword match. Fuzzy search functionality enables users to find related documents and data points to a particular search query.
Federated search — Federated search allows the user to search across different data sources, such as databases, intranets, and applications.
Security settings — Users can find the material which is relevant, accessible, and tailored to their specific security status or clearance.
Trends Related to Enterprise Search Software
Business data is no longer locked up in silos. With enterprise search software and other tools such as self-service business intelligence platforms, more users across a business can find and access this data. In addition, artificial intelligence (AI) tools such as natural language processing (NLP) software help make search solutions easier to use and more powerful, providing more accurate results.
Conversational interface — Search software allows users to query data in a more natural way. For example, with conversational interfaces, users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean enabling a larger user base to access and make sense of company data.
AI-powered insights — AI is quickly becoming a promising feature of enterprise search software. With machine learning, end users can discover hidden insights, allowing them to make sense of content and help them understand what they are seeing.
Potential Issues with Enterprise Search Software
There are a few considerations to make when buying enterprise search software. Although the benefits of deploying a search solution are clear, there are still some issues that can arise post-implementation.
Deployment issues — Search software require lots of work by a skilled development team or vendor support staff to properly deploy the solution, especially if the data is particularly messy. Some data might not be compatible with different products and some solutions might be geared for different types of data. For example, some solutions may not be optimized for unstructured data, whilst others may be best for numerical data.
Lack of widespread adoption — Old habits are difficult to break. End users might struggle to adopt the solutions because they’re used to familiar processes. Therefore, it’s important for companies to have a plan to encourage and promote user adoption of the solution if they want everyone to take full advantage of enterprise search software.
Time to market — As with any software implementation process, it’s important to think about how long it will take to implement the search tool and integrate it into the organization’s workflow. To ensure company data can be queried, it’s important to consider related software that a company might need, such as data integration software.
Risk of data security — Data security should not be an afterthought. Companies must consider security options to ensure the right users see the correct data. Effective search solutions should offer security options that enable administrators to assign verified users different levels of access to the platform, based on their security clearance or level of seniority.
Software and Services Related to Enterprise Search Software
The following solutions can be used in conjunction with the products in this category to be able to find and make meaning from content.
Business intelligence platforms — As mentioned above, search software is focused on finding content. If a user is looking to analyze that content, such as running statistical or numerical data, the user should consider business intelligence platforms to help analyze the data.
Database software — Each business has a unique set of metrics tied to its individual operation, products, and clientele. A plethora of solutions for storing, organizing, and sharing large amounts of data exist; those solutions are primed to be accessed and analyzed by enterprise search tools. When considering a search solution, users should investigate which databases can integrate with their tool and make the most logical product choice for their particular situation. These products don’t serve many purposes without the ability to pull data from the existing company database.
Desktop search software — Desktop search software allows users to quickly find files, folders, or specific content. These applications promote individual productivity by helping employees track down important information, launch applications, and share timely content or data with team members. Although they have similarities to search solutions, these products are geared toward finding content stored on the user’s personal computers and certain connected applications.
Insight engines — Companies looking for a robust and powerful enterprise search solution should consider insight engines. Employees and customers use these tools to quickly and easily find information and data, whether that be content, documents, or raw data. Insight engines use NLP solutions and machine learning when querying to best provide results.