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Best Help Desk Software You Should Consider Using in 2022

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Help desk software provides a ticketing system for staff to organize and respond to customer inquiries as well as create information portals on the company’s website. Help desk platforms are used by customer service teams to streamline the support process and provide analytics into customer engagement across all communication channels. Help desk software may contain additional self-service, social customer service integrations, or live chat software modules, or they possess those capabilities to create a complete customer service experience. Those that strictly concentrate on customer support tickets often integrate or run side-by-side with these other customer engagement products.

SaaSDekho takes pride in showing unbiased insights on user satisfaction in our content and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 Listing in Help Desk Software Available.

1. Zendesk Support Suite

SellerZendesk Support Suite
HQ LocationSan Francisco, CA
Company WebsiteZendesk Support Suite
LinkedIn Page7,163 employees on LinkedIn®
Deals on SaaSDekhoZendesk Support Suite Deals Page
Year Founded2007

It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

Choose Your Help Desk Software:

Choosing Help Desk Software can be daunting, but it doesn’t have to be. The best thing to do is make a list of your must-haves and compare the possible tools on SaaSDekho to select the right software for your team.

Or, Schedule a Call with our SaaS Consultant and they’ll guide you in your SaaS Discovery and Buying Journey.

Spotlight Categories in Customer Service Software:

Contact Center | Customer Self-Service | Customer Success | Live Chat


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