Best Live Chat Software in 2023: Compare 40+ Software

Best Live Chat Software

What are Live Chat Softwares?

Live chat software is a tool that enables online businesses to communicate with their website visitors in real-time via a chat window. It is an instant messaging system that allows businesses to provide customer support, answer questions, and address concerns while the visitor is on their website.

1. Zendesk Support Suite

The Zendesk Suite enables you to deliver personalized customer support across all of your business channels like email, voice, chat, and more. The suite is available in various plans to suit your business needs.

2. Zoho Desk

Zoho Desk helps you simplify customer service operations, improve agent productivity, and deliver lasting customer experiences. Over 100,000 businesses around the world trust Zoho Desk to elevate their customer service

3. Intercom

The only AI customer service solution you need Resolve issues faster and boost customer satisfaction—all while reducing team workload—with the only customer service solution you’ll ever need.

4. HubSpot Service Hub

Get technical advice for setting up Service Hub, plus actionable guidance to help you better serve your customers using HubSpot. With an onboarding plan aligned to your company goals and tech stack, we’re here to help you — every step of the way.

5. Tidio

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world.

6. Podium

Manage all of your communication—from reviews to website conversations to text marketing, payments, and more—with Podium.

7. Freshdesk

Freshdesk is an award-winning cloud-based customer service software that gives you everything you need to deliver exceptional support. It focuses on cross-functional team collaboration and its omnichannel engine streamlines customer conversations across multiple channels including email, phone, chat, and social media.

8. Drift

Helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers.

9. Gladly

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.

10. Qualified

Qualified is the pipeline generation platform for revenue teams that use Salesforce. Leading B2B brands such as Adobe, LaunchDarkly, SurveyMonkey, ThoughtSpot, and VMWare trust Qualified to grow their pipeline by tapping into their greatest sales & marketing asset—the corporate website—to identify the most valuable buyers, uncover signals of buyer intent, and instantly start sales conversations.

11. Nextiva

Software that helps you run your business. Manage all conversations and engage with customers and teams with one powerful easy-to-use solution.

12. Birdeye

Get Birdeye. Get Growing. Effortlessly collect reviews, engage with customers, and grow sales. Get more reviews. Improve your reputation. Engage more customers.

13. Gorgias

The best merchants grow through exceptional customer service Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

14. Front

Deliver white-glove service at scale Front is an all-in-one customer communication platform for service, sales, and operations teams. Centralize messages across channels, route them to the right person, and get visibility into what’s happening with every customer.

15. UJET

Google Cloud CCAI Platform Accelerate Your Contact Center Capabilities with a Secure End-to-End AI-Powered CCaaS Solution from Google.

16. LiveChat

From sign-up to up-sell with chat
Deliver personalized experiences and boost your sales with a smart customer service platform.

17. MobileMonkey

Check your new leads!
Automatically acquire the contact information of your anonymous website visitors

18. Genesys Cloud CX

CONTACT CENTER SOFTWARE FOR
ORCHESTRATING GLOBAL EXPERIENCES.
Transform your business with the Genesys customer experience platform. Orchestrate every step of every experience to improve customer satisfaction, employee retention and business outcomes.

19. LiveAgent

Connect with your customers on all channels.
Discover our multi-channel toolset with 130+ ticketing features and 200+ integrations with the tools you love.

20. Freshchat

Hello business impact. Goodbye software bloat.
Customer service, IT, and CRM software that’s incredibly powerful, yet fast, easy and cost effective.

21. Verloop.io

Conversational AI for Customer Support
Building delightful support experiences
Verloop.io helps businesses deliver delightful experiences across channels. Our conversational AI platform uses advanced NLP and ML to automatically resolve customer issues with natural language.

22. ActiveCampaign for Marketing

Grow your business with customer experience automation
The email marketing, marketing automation, and CRM tools you need to create incredible customer experiences.

23. Salesforce Service Cloud

Drive growth and cost savings with the world’s #1 CRM.
BPCL uses Salesforce Customer 360 to deliver seamless customer experiences across six business units and multiple touchpoints

24. Re:amaze

Better Conversations. Happier Customers. Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.

25. tawk.to

Message your customers, they’ll love you for it
Monitor and chat with the visitors on your website,
respond to support tickets, organize contacts and create
a help center to empower customers to help themselves.

26. Help Scout

A better way to talk with your customers.
Manage all your customer conversations in one powerful platform that feels just like your inbox.

27. Appy Pie

Discover the power of No-code AI with Appy Pie
Create powerful web and mobile applications and automate workflows easily and quickly without any coding.

28. CommBox

Where Digital Conversations Meet AI
Redefine CX and drive efficiencies across the customer journey. Humanize AI-driven conversations across all digital channels with CommBox’s autonomous communication platform.

29. Userlike

Turn instant chats into long-term customers
Live chat software that keeps your customers close. Start the conversation on your website, stay in touch through messaging apps.

30. HelpCrunch

One platform
Multiple tools
Infinite customer relationships
Unite your support, marketing, and sales for rapid business growth.

31. Signals

Signals is your online catalog of uniquely thoughtful personalized gifts, clothing, jewelry, accessories, home décor, and more gifts for all ages.

32. Landbot

The Most Powerful
No-Code Chatbot Builder
Grow your revenue, cut operational costs, and delight your customers.

33. Chekkit

Supercharge your local business.
Communicate with customers, collect new reviews, close deals, get paid – all over text.

34. Terminus ABM Platform

Predictable pipeline. Real revenue.
No BS.
We’ve got the cheat code you’ve been looking for. Spoiler: it’s not a crystal ball or black box. It’s a real, practical plan to smash your pipeline goals.

35. Smartsupp

Drive your online sales through conversations
Smartsupp combines live chat, chatbots, and video recordings to help save you time and effectively convert visitors into loyal customers.

36. Zoho SalesIQ

Discover the future of customer engagement
Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle

37. Kustomer

Grow With the Top-Rated CRM for Customer Service
Deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations. All with Kustomer, now part of Meta.

38. Crisp

Give your customer experience a human touch
The all-in-one business messaging platform that gathers teams, conversations, data and knowledge, around one place.

39. Gist

A better customer experience across support, marketing, and sales
Finally, a CRM platform that connects with customers through personalised conversations to build trust and grow revenue.

40. Glia

Glia creates digital-first moments that transform how financial institutions connect with their customers using Messaging, Video, Voice, CoBrowsing, and AI.

41. Richpanel

Easily automate customer support on your site
Create a self-service portal on your site. Allow the repetitive questions to be resolved immediately in real time 24×7.

42. Five9

Five9 is a leading CCaaS platform that empowers your agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business

43. Helpshift

Ridding the world of bad customer service.
Helpshift is a consumer-first digital support platform. Delight your customers with a modern support experience that yields ROI, faster resolution times, and higher CSAT.

44. Swell

Powerful OmnichannelSubscriptionB2B + B2COmnichannelMarketplace
Ecommerce
Build, sell, and grow on an ecommerce platform that matches your ambitions. Swell’s API-first architecture is designed to power unique business models and shopping experiences.

45. Olark

Customers want to talk to you. Make it easy
Listen. Learn. Improve.
Olark’s live chat software and customer data tools help you learn from every online interaction.

46. Haptik

Scale your Revenue by deploying Haptik’s Conversational Commerce suite for your Business. Trusted by 350+ Enterprises Used by 6 Fortune 500 Companies.

47. ServiceNow Customer Service Management

Customer Service Management (CSM)
Automate requests, proactively address issues, and deliver effortless experiences. For customers and agents.  Transform ops and empower employees to act quickly on customer needs. Solve issues by connecting the entire organization.

48. GetResponse

Marketing beyond email
An affordable, easy platform to send emails, grow your list, and automate communication.

49. Rocket.Chat

Let every conversation flow –
without compromise
Secure and compliant collaboration platform.
Own your data, customize anything, integrate everything.

50. 3CX

Get 3CX – Absolutely Free!
Link up your team and customersbullet iconPhone Systembullet iconLive Chatbullet iconVideo Conferencing
Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

Best Live Chat Softwares:

What is Live Chat Software:

Live chat software typically includes features such as pre-written responses, chat routing, canned messages, file sharing, and integration with customer relationship management (CRM) systems. It can be accessed through a web-based dashboard, mobile app, or desktop client.

Live chat software is beneficial for businesses because it allows them to provide immediate assistance to their customers and can increase customer satisfaction and loyalty. It also enables businesses to gather customer feedback, identify areas for improvement, and track customer interactions.

Why Use Live Chat Softwares?

There are several reasons why businesses use live chat software:

Instant communication: Live chat allows businesses to communicate with their customers in real-time, providing immediate assistance and resolving issues quickly.
Increased customer satisfaction: Customers appreciate the ability to get quick answers to their questions and concerns, which can lead to increased customer satisfaction and loyalty.
Cost-effective: Live chat can be more cost-effective than phone or email support, as it allows agents to handle multiple chats simultaneously.
Increased sales: Live chat can also be used as a sales tool, allowing businesses to engage with customers and offer product recommendations or promotions in real-time.
Data collection: Live chat software can also be used to collect valuable customer data and feedback, which can be used to improve products and services.

Overall, live chat software can be a valuable tool for businesses looking to improve customer support, increase sales, and gather valuable customer insights.

Who Uses Live Chat Softwares?

Live chat software can be used by a wide range of businesses across various industries. Here are some examples of businesses that may use live chat software:

E-commerce companies: Online retailers can use live chat to provide customer support and answer questions about products, shipping, and returns.
SaaS companies: Software-as-a-service (SaaS) businesses can use live chat to provide technical support and help customers troubleshoot issues.
Healthcare providers: Healthcare providers can use live chat to provide patients with information about services and schedule appointments.
Financial institutions: Banks and other financial institutions can use live chat to provide customer support and answer questions about accounts, loans, and other financial products.
Education institutions: Schools and universities can use live chat to provide support for students and parents, answer questions about admissions, financial aid, and other academic matters.
Customer service providers: Outsourced customer service providers can use live chat to provide support on behalf of other businesses.

In general, any business that has a website and wants to provide quick and efficient customer support can benefit from using live chat software.

Live Chat Softwares Features:

Live chat software offers a variety of features that can help businesses provide efficient customer support and improve communication with website visitors. Here are some common features of live chat software:

Chat window: A chat window that appears on the website, allowing visitors to initiate a conversation with a customer support agent.
Automated messages: Pre-written messages that can be sent automatically to visitors based on certain triggers, such as when they first visit the website or when they spend a certain amount of time on a page.
Canned responses: Pre-written responses that agents can use to quickly respond to common questions or issues.
Chat routing: The ability to route chats to specific agents or departments based on the visitor’s question or issue.
File sharing: The ability to share files, such as screenshots or documents, with visitors during a chat session.
Chat transcripts: A record of chat conversations that can be used for training, quality control, and dispute resolution.
Integration with other tools: Integration with other customer support tools, such as CRM systems or helpdesk software, to provide a seamless customer support experience.
Analytics and reporting: The ability to track metrics such as chat volume, response times, and customer satisfaction to help businesses improve their customer support operations.

Overall, live chat software offers a variety of features that can help businesses improve communication with website visitors and provide efficient customer support.

Additional Live Chat Softwares Features:

Here are some additional features that may be offered by live chat software:

Proactive chat: The ability to initiate a chat with website visitors based on specific criteria, such as their browsing behavior or the amount of time spent on the website.
Chatbots: The ability to automate chat conversations using AI-powered chatbots that can handle common questions and issues, freeing up customer support agents to handle more complex inquiries.
Multi-channel support: The ability to provide customer support across multiple channels, such as chat, email, and social media, from a single dashboard.
Co-browsing: The ability to share the visitor’s screen with the customer support agent to provide more personalized assistance.
Visitor monitoring: The ability to track visitors’ browsing behavior and gain insights into their interests and needs.
Video chat: The ability to initiate a video call with visitors to provide face-to-face customer support.
Customization: The ability to customize the chat window’s appearance, including branding, colors, and language.
Offline messaging: The ability to capture and respond to messages from visitors when customer support agents are not available.

These additional features can help businesses provide even more efficient and personalized customer support and improve the overall user experience on their website.

Trends Related to Live Chat Softwares:

Here are some current trends related to live chat software:

Omnichannel customer support: Customers now expect to be able to contact businesses across multiple channels, including chat, email, phone, and social media. As a result, many live chat software providers are expanding their offerings to include support for multiple channels and integration with other customer support tools.
AI-powered chatbots: AI-powered chatbots are becoming increasingly popular as a way to provide efficient and personalized customer support. These chatbots can handle common questions and issues, freeing up human agents to handle more complex inquiries.
Proactive chat: Proactive chat, which involves initiating a chat with website visitors based on specific criteria, is becoming more popular as a way to engage with customers and provide support before they even ask for it.
Personalization: Personalization is becoming increasingly important in customer support, and live chat software providers are offering more customization options to help businesses tailor the chat experience to their customers’ needs.
Mobile optimization: With more and more people accessing websites on mobile devices, live chat software providers are focusing on mobile optimization, ensuring that the chat window and other features work seamlessly on smartphones and tablets.
Analytics and reporting: Live chat software providers are offering more advanced analytics and reporting features to help businesses track metrics such as chat volume, response times, and customer satisfaction, and make data-driven decisions to improve their customer support operations.

Overall, live chat software is evolving to meet the changing needs of businesses and customers, with a focus on personalization, efficiency, and multichannel support.

Potential Issues with Live Chat Softwares:

While live chat software can be a valuable tool for businesses, there are also potential issues to consider. Here are some of the most common issues associated with live chat software:

Inconsistent service: If the chat service is not available 24/7, visitors may be frustrated if they can’t get the help they need outside of business hours. Similarly, if the quality of service varies depending on which agent a visitor chats with, it can lead to an inconsistent experience.
Lack of personal touch: Live chat is a text-based medium, which can make it difficult to convey emotion or build a personal connection with visitors. This may be particularly problematic for businesses that rely on building relationships with customers.
Integration challenges: Integrating live chat software with other customer support tools, such as CRM systems or helpdesk software, can be challenging and may require technical expertise.
Language barriers: Live chat software may be used by businesses with a global customer base, which can lead to language barriers if the customer support agents are not proficient in the visitor’s language.
Security concerns: Live chat software involves sharing sensitive information, such as names, addresses, and credit card details, which can raise security concerns if the chat is not encrypted or if the software is vulnerable to hacks or breaches.
Limited scalability: As the volume of chat requests increases, businesses may need to hire more agents to handle the workload, which can be challenging to scale, particularly for small businesses.

Overall, these issues highlight the importance of selecting a live chat software that meets the specific needs of your business and your customers, while also ensuring that the service is reliable, secure, and scalable.

Software and Services Related to Live Chat Softwares:

There are several software and services related to live chat software that can enhance the functionality and effectiveness of the tool. Here are some examples:

Customer Relationship Management (CRM) software: CRM software can integrate with live chat software to provide a more comprehensive view of the customer’s history and preferences. This can help customer support agents provide more personalized support and improve the overall customer experience.
Helpdesk software: Helpdesk software can integrate with live chat software to provide a centralized platform for customer support. This can help businesses manage customer inquiries across multiple channels and provide a more efficient and streamlined support experience.
Chatbot software: Chatbot software can be used in conjunction with live chat software to automate common customer inquiries and provide 24/7 support. This can help businesses improve response times and reduce the workload on customer support agents.
Social media management software: Social media management software can integrate with live chat software to provide a more comprehensive view of the customer’s social media interactions. This can help businesses respond to customer inquiries and complaints on social media in a timely and effective manner.
Analytics software: Analytics software can be used to track key metrics such as chat volume, response times, and customer satisfaction. This can help businesses identify areas for improvement and make data-driven decisions to improve their customer support operations.
Translation software: Translation software can be used to translate chat conversations in real-time, allowing businesses to provide support to customers in different languages.

Overall, these software and services can help businesses leverage the full potential of live chat software and provide a more comprehensive and effective customer support experience.