Best Product Reviews Software in 2023: Compare 20+ Software

Best Product Reviews Software

What are Product Reviews Software?

Product reviews software is a type of software that enables businesses to collect, manage, and display customer reviews for their products. It allows customers to share their opinions and experiences about a product they purchased, which can be viewed by other potential customers. This information can be used to make more informed purchase decisions.

1. Bazaarvoice

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.

2. Yotpo

Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, subscriptions, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the marketing technology stack.

3. Reviews.io

We make it simple for your customers to review your business, all across the web, while in turn giving you all the benefits of review collection including Google Stars and Seller Ratings, improved customer trust, more website traffic and more sales.

4. PowerReviews

PowerReviews (PowerReviews.com) is a conversion-first UGC vendor obsessed with helping brands and retailers grow their businesses. PowerReviews enables these organizations to generate better quality customer product ratings and reviews in larger volumes and then analyze and benchmark all this data to optimize their UGC programs for conversion while improving product quality and customer experience.

5. Sprinklr Social

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

6. Shopper Approved

The Shopper Approved T&C Suite uses the same proven strategies to drive more high-converting organic and paid traffic, and higher conversion rates as Amazon, Walmart, BestBuy, Target, and thousands of the most successful eCommerce sites and marketplaces. Including the highest-performing trust signals, social proof, and user-generated content that 91% of shoppers want to see on a product page before they buy.

7. Trustpilot

Trustpilot — a leading online reviews platform. In these times of distrust, our mission to be a universal symbol of trust has never been more important. We’re a place where everyone’s voice can be heard and consumers and companies can come together to continuously share, collaborate and improve.

8. Sitejabber

Sitejabber, the AI-enabled online platform that unites millions of buyers with businesses and their products. Use real reviews to drive smart purchasing decisions – and amplify your reach, reputation, and revenues.

9. AiTrillion

At AiTrillion, we believe in the power of marketing automation. We know that if you want to grow your business, you need to connect with your customers in the right way–and that starts with Email, SMS, Web push and Loyalty

10. Pixlee TurnTo

We’ve built a platform to harness customer stories more effectively. We help our customers find the right content, use it with the right audiences, and in the right channels – at a scale that transforms them into community-driven brands.

11. ResellerRatings

ResellerRatings gives voice to millions of shopper experiences and helps more than 3,500 retail brands promote discovery, build trust, and increase conversions through an integrated suite of user-generated content (UGC) tools.

12. SKEEPERS Ratings & Reviews

The group’s various solutions enable brands to unlock value from each of their consumer interactions across the entire customer experience cycle: customer reviews, influencer marketing, video content, live shopping, feedback analysis, customer journey management until marketing campaigns activation.

13. Loox

Loox is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their social proof, increase conversions, build out referrals and generate beautiful photo and video UGC.

14. Ali Reviews

Ali Reviews was developed by onecommerce.io – the top ranked Shopify review app, trusted by +60,000 eCommerce brands, helping online store charm customers and boost sales. Collecting reviews with ease, harnessing their full potential to boost sales and reinforcing brand credibility – these are what we’re really after.

15. Reviewbox

We help manufacturers and brands with actionable insights across Amazon and their entire e-commerce marketplace presence. Get detailed notifications and analytics for product reviews, content, prices and more.

16. Feefo

we collect reliable and constructive reviews, from confirmed customers, that companies can use to truly discover what they’re doing right, and where they can improve. Feedback that tells consumers what people like them feel about different products and services too.

17. eKomi

We believe in the power of authentic, more and better reviews. We call it: Trust-as-a-Service, only by eKomi.

18. FeedbackFive

FeedbackFive is the industry’s first feedback and review solution and has been helping sellers in multiple Amazon marketplaces increase their presence with more reviews, feedbacks, and ratings for over a decade. With FeedbackFive, you can take back your day by automating your feedback and review requests through Amazon’s Request a Review button or Buyer-Seller Messaging system.

19. JustReview

JustReview is a tool for collecting reviews of your brand on the Internet. You can then easily embed them on your website (using customized widgets) to build social proof of equity. The tool is perfect for service companies (embed reviews from Facebook & Google) and eCommerce (embed reviews from Amazon, eBay, Etsy, Allegro).

20. VideoPeel

VideoPeel™ is the customer advocacy video platform for video testimonials, virtual estimates, video interviews, video surveys, video assessments, and video-based customer support. Trusted by over 4,000 customers.

Best Product Reviews Software:

What is Product Reviews Software?

Product Reviews Software is a software application that allows businesses to collect and manage customer reviews and feedback about their products. This software helps businesses to automate the process of requesting and collecting product reviews, moderate reviews for spam or inappropriate content, and display the reviews on their website or other marketing channels.

Product Reviews Software typically includes features such as review request emails, customizable review forms, review moderation tools, star ratings, and review analytics. By using Product Reviews Software, businesses can increase their credibility and trust with customers by displaying genuine reviews, as well as gain insights into customer feedback to improve their products and services.

Why Use Product Reviews Software?

There are several reasons why businesses should consider using Product Reviews Software, including:

Build Trust with Customers: Product Reviews Software enables businesses to collect and display genuine reviews from their customers, which helps to build trust and credibility with potential buyers.
Increase Conversion Rates: Product reviews can have a significant impact on purchasing decisions. By displaying positive reviews on their website, businesses can increase their conversion rates and drive more sales.
Improve Product Quality: Product Reviews Software provides businesses with valuable insights into customer feedback and preferences, allowing them to identify areas for improvement and make necessary changes to their products.
Enhance Customer Engagement: By actively soliciting and responding to customer reviews, businesses can engage with their customers and demonstrate their commitment to providing excellent customer service.
Stay Ahead of Competitors: By leveraging Product Reviews Software, businesses can stay ahead of their competitors by understanding customer needs and preferences and adapting their products accordingly.

Overall, Product Reviews Software is a powerful tool that businesses can use to increase customer trust, drive more sales, and improve their products and services.

Who Uses Product Reviews Software?

Product Reviews Software is used by a wide range of businesses that sell products online, including e-commerce websites, online retailers, and manufacturers. Any business that wants to collect and display customer reviews about their products can benefit from using Product Reviews Software.

Small businesses, startups, and entrepreneurs can use Product Reviews Software to gain insights into their customers’ preferences and improve their products based on customer feedback. Large enterprises and established brands can use Product Reviews Software to manage high volumes of reviews and gain a competitive advantage by improving their products and customer service.

Product Reviews Software is also commonly used by industries such as fashion, beauty, electronics, home goods, and automotive, where customers rely heavily on reviews before making a purchase decision. Overall, any business that wants to build trust with customers, increase sales, and improve their products can benefit from using Product Reviews Software.

Product Reviews Software Features:

Product Reviews Software typically includes the following features:

Review Request Emails: Businesses can automate the process of requesting reviews from customers by sending review request emails after a purchase or a certain amount of time has passed.
Customizable Review Forms: Businesses can customize review forms to collect specific information from customers, such as star ratings, written reviews, and product photos.
Review Moderation: Product Reviews Software allows businesses to moderate reviews to ensure that they are genuine and appropriate. This includes features such as flagging reviews for spam or inappropriate content, and responding to customer reviews.
Star Ratings: Businesses can display star ratings for each product based on customer reviews. This helps customers quickly and easily identify the products with the highest ratings.
Review Analytics: Businesses can track and analyze customer reviews to gain insights into their products and customer preferences. This includes features such as review sentiment analysis, product-level analysis, and customer demographic analysis.
Integration with E-Commerce Platforms: Product Reviews Software can integrate with e-commerce platforms such as Shopify, WooCommerce, and Magento to display reviews on product pages.
Review Syndication: Businesses can syndicate reviews to third-party websites, such as Google and Yelp, to increase their online presence and visibility.

Overall, Product Reviews Software provides businesses with a comprehensive suite of features to collect, manage, and display customer reviews.

Additional Product Reviews Software Features:

In addition to the features mentioned earlier, here are some additional features that some Product Reviews Software may offer:

Rich Snippets: Product Reviews Software can generate rich snippets of reviews that can be displayed on search engine results pages (SERPs) to improve click-through rates and search engine visibility.
Image and Video Reviews: Some Product Reviews Software allows customers to include images and videos in their reviews, providing more detailed and visual feedback about the product.
Review Responses: Businesses can respond to customer reviews, thanking customers for their positive feedback or addressing any concerns raised in negative reviews.
Automated Review Reminders: Product Reviews Software can send automated reminders to customers who have not yet provided a review after a certain amount of time has passed.
Multi-Language Support: For businesses operating in multiple countries, some Product Reviews Software offers multi-language support to collect and display reviews in different languages.
Customizable Review Display: Businesses can customize how reviews are displayed on their website or other marketing channels, such as the number of reviews shown per page or the order in which they are displayed.
Review Incentives: Some Product Reviews Software allows businesses to offer incentives to customers for leaving reviews, such as a discount on their next purchase.

These additional features can enhance the functionality and usability of Product Reviews Software and provide businesses with more ways to collect and display customer feedback.

Trends Related to Product Reviews Software:

Here are some trends related to Product Reviews Software:

Increased Focus on Customer Experience: There is an increased focus on providing a positive customer experience, and Product Reviews Software is seen as a key tool for achieving this. By collecting and displaying customer feedback, businesses can demonstrate their commitment to providing excellent customer service.
Importance of User-Generated Content: User-generated content (UGC), including customer reviews, is becoming increasingly important in marketing. Product Reviews Software allows businesses to collect and display UGC, which can increase engagement, trust, and sales.
Integration with Artificial Intelligence: Some Product Reviews Software providers are integrating artificial intelligence (AI) to analyze customer feedback and provide insights into customer sentiment, preferences, and trends.
Mobile Optimization: As more customers shop online using their mobile devices, Product Reviews Software providers are increasingly optimizing their software for mobile devices to provide a seamless user experience.
Social Media Integration: Product Reviews Software is being integrated with social media platforms, allowing customers to leave reviews directly on social media and enabling businesses to leverage social proof to drive sales.
Video Reviews: Video reviews are becoming more popular, and some Product Reviews Software providers are adding support for video reviews to enable customers to provide more detailed and engaging feedback.

These trends highlight the increasing importance of Product Reviews Software in providing a positive customer experience, collecting and leveraging customer feedback, and driving sales.

Potential Issues with Product Reviews Software:

While Product Reviews Software can provide many benefits for businesses, there are also some potential issues to consider:

Review Fraud: Some businesses may try to manipulate reviews by leaving fake reviews or incentivizing customers to leave positive reviews. Product Reviews Software providers often have mechanisms in place to detect and remove fake reviews, but businesses should also monitor their reviews regularly to ensure that they are genuine.
Negative Reviews: Negative reviews can damage a business’s reputation and deter potential customers from making a purchase. However, negative reviews can also provide valuable feedback that businesses can use to improve their products and services. It’s important for businesses to respond to negative reviews and address any issues raised.
Data Privacy: Product Reviews Software providers collect and store customer data, which can raise concerns about data privacy and security. Businesses should ensure that their chosen Product Reviews Software provider complies with relevant data protection regulations and takes appropriate measures to protect customer data.
Integration with E-commerce Platforms: Integrating Product Reviews Software with e-commerce platforms can be complex and may require technical expertise. Businesses should ensure that their chosen Product Reviews Software provider offers seamless integration with their e-commerce platform.
Maintenance and Support: Like any software, Product Reviews Software requires maintenance and support to ensure that it continues to function correctly. Businesses should ensure that their chosen provider offers adequate support and maintenance services.

Overall, businesses should carefully consider these potential issues when choosing and using Product Reviews Software to ensure that they get the most value from their investment.

Software and Services Related to Product Reviews Software:

Here are some software and services related to Product Reviews Software:

Reputation Management Software: Reputation Management Software helps businesses monitor and manage their online reputation, including reviews and feedback from customers.
Customer Feedback Software: Customer Feedback Software enables businesses to collect feedback from customers across various channels, including surveys, reviews, and social media.
Social Listening Software: Social Listening Software enables businesses to monitor and analyze social media channels for mentions of their brand, products, or services, including customer reviews and feedback.
E-commerce Platforms: E-commerce Platforms often include built-in review functionality, allowing businesses to collect and display customer reviews directly on their e-commerce site.
Customer Service Software: Customer Service Software enables businesses to manage customer inquiries and support tickets, including those related to reviews and feedback.
SEO Tools: SEO Tools can help businesses optimize their website and online presence for search engines, including leveraging reviews to improve search engine visibility.
Analytics Software: Analytics Software enables businesses to analyze customer feedback and review data to identify trends and insights that can inform product development, marketing, and customer service strategies.

These software and services are related to Product Reviews Software and can complement and enhance its functionality by providing additional tools for managing and leveraging customer feedback and improving the customer experience.